Another EBAY update
Jennifer McClelland | RSS | 2 Comments
Okay, so as some of you may know, we have been having some serious issues logging into Chris’ E-Bay Account. So far whenever we go to log in to his account it says
“Welcome Half.com member. Please read important information below:
Because of the closer alignment between Half.com and eBay, you will need to review and accept the eBay User Agreement before continuing to use Half.com and eBay. Just click the Continue button and complete a couple of steps, and you’ll be able to bid and buy on eBay and Half.com.”
It then goes on to ask for a credit card number to register with the site. This has been happening ever since our bank canceled our previous debit card due to fraudulent purchases happening with the card numbers with other bank customers.
Since this issue began, Chris has tried to contact Ebay, staying on the phone for HOURS at a time trying to fix the situation. He also has called many times to try to resolve the situation.
The problem arises because Chris has almost $200 in Ebay fees to pay (Which he is MORE THAN WILLING to pay), but he is simply not allowed to because he cannot log into his Ebay account. When he is on the phone with the company, they tell him over and over to log in to his account and pay from there.
Chris has been getting emails from the billing department at Ebay saying that if he does not pay that his account will not only be closed but they will also send the bill to collections. COLLECTIONS for a bill that he wants to pay them and has contacted them repeatedly to do.
This entire situation has gotten completely out of hand. Ebay has failed us and if this goes to collections, I don’t know what we’re going to do because a ding like that on his credit report is going to look bad for both of us.
Another Update on our Ebay situation
Ebay ex-CEO Meg Whitman is going to run for the Governor of California? (Plus, an update to our eBay situation)
Tags: situation, credit card number, couple
Jonathan from Friends&Money | Mon, Sep 21 2009
This is crazy. I can’t beleive that they are doing this to you especially when you are happy to pay the outstanding fees. Ebay is a great site but my view is that they have completely lost the personal touch and become too centralised. I hope that by posting this problem it will be resolved quickly.
Chris McClelland | Tue, Sep 22 2009
Latest Update:
I got an email today from Ebay stating that my account has now been “frozen” although I can’t login into anything anyway my items are still being listed. In the email “finally” they provide me an address to send a check into them to pay my seller fees. The sad fact is that I have been asking for 3 weeks for a way to pay for my fees, and no one would give me any option to pay for anything.
It’s sad that they had to “freeze” my account to provide me with a way to pay them. Hopefully this will resolve the fees issue, but I doubt I will ever be able to use my account again from the login issues that they are having with their site.