Don’t say this to your insurance company

December 17, 2009 – 12:40 pm – No Comment

insurance types

When you contact your insurance company to file a claim there are a few things that you shouldn’t say if you want to make sure that your policy will cover the incident. Now, do not fraud the insurance company, just make sure what you’re telling them is the truth.

1. Never start a sentence with “I think” or any other term that indicates that you’re not sure as to why something happened. If you don’t know say “I don’t know.” Giving information that can be proven wrong later can really hurt your claim and can damage your credibility.

Particularly beware of speculating on blame or causation. For example, if you suggest that a water leak is due to a construction defect, you could give the insurer an out if that’s a policy exclusion.

2. Don’t use the “whiplash” excuse unless your doctor actually says you have it. This is one of the most fraudulent claims every year that insurance companies have to deal with. In some cases, according to Amy Danise from Insure.com, mentioning whiplash in your claim is likely to get it flagged for further investigation.

3. Don’t admit to a doctor’s test as being experimental when it isn’t. There is a difference between an actual experimental drug/procedure and one that is proven (and accepted by the FDA for use) but your doctor wants to try it out in your case. You may want to make sure that your doctor can prove that it will be covered by insurance before getting it done and fighting with the insurance company later.

4. The word “flood” triggers some kind of nervous, shaking, fear in insurers; so don’t use it. When it comes to homeowner’s insurance, floods aren’t covered. A flood is weather related too, not if your pipe bursts and you find yourself with a basement full of water.

5. Don’t act like the only thing you care about is the money. When an insurance company sees that you care more about getting a check rather than fixing your damaged property, they will likely put your claim on hold while they go and check further into it.

When it comes to insurance, it’s all about what the insurance company thinks. If they feel that you’re trying to make a fraudulent claim, for any reason, they can simply put the brakes on your claim altogether. It is rather frustrating to pick and choose your words when you talk to the insurance company, but it is important. Too many people, every single year, decide that having insurance is a good way to try to make a bit of money, when in reality that is not what insurance is for.

I can’t tell anyone what to do with their money, but if an insurance company sends a check out, then fix whatever is broken.