Paypal adds fees, and really hopes you don’t notice

August 10, 2009 – 3:34 pm – No Comment

In June, PayPal started assessing a 2.9% fee on purchases that are marked goods or services to personal accounts. While their business is their own and they can basically do whatever they want, it would have been nice to know about the change prior to them just going for it.

There was an email saying that the Terms of Service had changed, but the email didn’t give any specifics. In order to find out exactly what happened, you would have had to go read the entire Terms of Service and familiarize yourself with the changes. I don’t know many people who read an entire terms of service document.

When you do most of your business through PayPal, then these fees really start adding up. In the past, with a personal account (versus a premium account), you wouldn’t have to pay fees to transfer funds from one PayPal account to another. however, now even if you do have the personal account, you will be charged the extra fee.

The issue doesn’t stem from the fact that PayPal decided to start charging for something that was previously free. The problem comes from the fact that PayPal was being deceptive about the entire process. It is rediculous to think that a company can just start adding fees for no reason and give no warning. Even when my credit card company decides to change something in their privacy notice, I get a letter along with an email. I mean, credit card companies typically REALLY want you to know what’s going on.

So, what was PayPal’s excuse? This is what they told Jared Newman, the guy who blogged about the changes:

“We didn’t want to make a huge formal communication out of this pricing change, because we weren’t really adding any fees, and we were hoping it would be a more useful experience for people.”

Wow.