10 Reasons Your Bank Never Wanted You to Read This
Michael Bowler | RSS | 7 Comments
1. The banks are really in survival mode, but they will never admit it.
I recently switched banks. Every single bank I walked into told me they were in good shape. Wow. In an economy that caused some people to commit suicide, every bank in Maryland was in good shape? Amazing! I did a little research and I found out that all but one were lying through their window bars. I started with Wachovia. The account management official told me that Wachovia was in great shape and ahead of the game. (I researched that claim and found out they had recently obtained a bank in the west coast that came with millions of dollars worth of sub prime mortgages and were currently in negotiations with Wells Fargo before collapsing.)
I walked into First Mariner Bank, local to Maryland, and found one teller who was bored out of her mind playing pin-the-tail-on-my-text-messages, so I walked right back out. When I walked into Provident Bank, also local here, there were boxes on desks and I was told they were bought by M&T Bank, also a local bank and sponsor of the Baltimore Ravens. The courtesy Ravens stadium blanket they give you for starting a checking and savings account is folded up in my dresser at home. I was so impressed there I switched my business accounts over too.
2. This is only the beginning of inflated fees.
If you are anything like me, you have gotten more notices than ever from your bank, often included in your statement envelope, about “changes to your account.” Those changes are fees, my friends. The fee you pay for an overdraft is likely at least $35. If you are part of the majority of bank clientele, you are flirting with $40. It is likely that your free account has been changed to “basic”, which secretly comes with fees. Your savings account fee for a low balance has changed from $3 to $5, or, like my last bank, from $11 to $15. (Now you see why I decided to leave.)
3. Interest rates change constantly.
If you are anything like the majority of consumers, the interest rate on your savings account has gone down, and any adjustable rate loan you are paying has adjusted you into poverty. Whether or not you have done anything wrong, you can have impeccible credit and one day receive a notice that your APR has gone from, say, 12% to 27% and your only option is to cancel the card and pay it off at the old rate. (President Obama has begun to rally against unfairly changing rates.)
4. If you’re not a student, your bank doesn’t care.
College campuses are a gold mine for banks. Some students have the option of getting student IDs that double as debit cards, courtesy of bank that is really hoping a few plastic spenders will have a few overdraft fees. Do you spend responsibly? Was your last overdraft 22 years ago when they called it “bouncing a check?” Your bank hates you. You make them a maximum of 3% of the money you put in your savings account and nothing on your checking account because they cannot invest it and have to leave it available to cover checks. You aren’t even worth the free checks anymore.
5. In debt? The courts will not help you.
Have you ever signed an “arbitration agreement?” I signed one a couple of years ago when I took out a small loan. What it does it mean? Well, it means you cannot sue, for any reason. If they raise your rates, charge you early, or do anything, you must see their arbitration mediator that is in their pocket. Even identity theft victims find themselves subject to arbitration agreements that make their situation three times worse than a stolen identity. You can find a lawyer, but you will be reduced comic relief that lightened his day.
6. Your bank is more excited about your trip to London than you are.
If you use a foreign ATM, your bank alone (not counting the foreign bank) will charge you upwards of $7 for a foreign currency transaction and using a competitor’s ATM. Visa and Mastercard charge 1% of the transaction for converting currency. Check and see if any of your cards, for instance, Capital One, waives the foreign currency fee. Also check and see if your bank has an agreement with a foreign bank it has good relations with to waive customary fees.
7. For all the fine print, banks sure leave a lot of things out. Everything you should really know is nowhere to be found.
Banks hand you all sorts of meaningless paperwork with lots of fine print. The Government Accountability Office sent investigators around to many banks to test their information disclosure. One-third of them failed the test, leaving out information altogether or informing the person after ten minutes and with a little prodding. More than half did not disclose information on their websites or brochures. Consumers just have no idea what they are signing up for until two years later when they are at home receiving letters that make them use four-letter words.
8. Your money is better off anywhere else, maybe even under your mattress.
Banks offer savings accounts, CDs, IRAs — all sorts of ways to invest your money. Unfortunately, most savings accounts offer no more than .5% interest. Even in this economy, you can find places as high as 3% to put your money. I wouldn’t mind multiplying my interest by five, would you?
9. When it comes to banks, smaller is better.
I am part of a small bank. After five years with a semi-national bank and a year with a regional bank, I decided that smaller banks were the right way to go due to more personalized service, lower fees, and higher interest rates. I was right. Even though larger, nationalized banks have more convenience and more ATMs to choose from, they make 54% of their revenue from fees while smaller banks make 28%. Also with low overhead, they can offer higher interest rates for interest baring accounts and lower maintenance and problematic fees. Somehow with low fees and higher interest rates, my bank still has enough money to sponsor the Baltimore Ravens — so much so that the Ravens’ stadium is named M&T Bank Stadium.
10. Your online account information is probably inaccurate.
If you are like me, you used your bank card to buy gas, sent two checks out in the mail and deposited a check in your account, all of which are currently pending. With a good online account system, that gas purchase is holding for $1.00 and will only show the true amount when it posts. Let’s say your balance before those transactions is $1,219.48. (I’m making these figures up.) You just bought $45.28 of gas for your Ford Expedition at Exxon. You went to Wal-Mart and bought $62.48 worth of hair care products, office supplies and clothing. You stopped at the post office and sent out a $65.72 cell phone payment and an $800 payment for rent. Before arriving at home, you deposited a $600 check. You just checked your bank information online like you do every couple of days and it said you have $1,218.48 in the bank. You liked how that looked so you bought a $350 Pez dispenser on eBay.
Oops. Your gas held for $1.00 if you’re lucky. If you keep your checkbook accurate, you know that your balance before the deposit, which will probably post last, was $246.00 and you wouldn’t have bought that pez dispenser until the deposit cleared. You will likely overdraw and a $38 fee will come out of that deposit when it posts, leaving you only with $458. It is a good idea to check your online statement, daily if possible, to safeguard yourself from identity theft, but keep your checkbook accurate and spend from that balance, not your online balance.
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Tags: fees, interest rates, arbitration


Britt | Wed, May 13 2009
How true. Let me add #11 to the list:
My actual account information is incorrect!
My accounts are with SunTrust. Two years ago, I moved and ordered some checks with my new address. After finally purging my college address from their database, I got checks issued with the wrong address and my mom’s name instead of my wife’s (it was a custodial account when originally opened).
After finally getting somewhat correct information on the checks, the check company delivered the checks to the local SunTrust branch TWICE, and instead of just holding the checks for me, management told me they were required to destroy the checks! Finally, after six or seven weeks and multiple meetings, I got some checks I can at least use.
But my address on the checks is “316 EasTRD” instead of “316 East Rd”. I figure it’s close enough, so why bother messing up this delicate balance of information?
You’re right. With my local bank, I’ve never had a problem like this.
Michael Bowler | Wed, May 13 2009
Wonderful addition. I never thought of that one. My sources didn’t even suggest that as a common problem with banks. I should have thought of it myself seeing as I had that problem with the semi-national bank I was with. I was with them for five years and my address on the check was misspelled during the entire tenure I had with that bank. Thanks for the feedback!
Britt | Thu, May 14 2009
Yeah, my guess is that constant mergers caused the problem and they were (are) constantly playing catch-up to get the databases in synch. My original account was opened with Crestar in 1994, and I didn’t have a problem until they became SunTrust around 2000.
When I graduated college that year, I moved back to my hometown and requested my address be changed from my college apartment to my new home. It took multiple attempts and about six months to get the change! Luckily, my roomates still lived at the same apartment where my statements were going, so I didn’t have to deal with identity theft concerns. But here’s the kicker… At the time, I worked for SunTrust! And it still took me that long to get the change implemented.
Fast forward to 2006-2007, when I had the check problems I mentioned above, and they still had my college apartment address in their database. Although, to their credit, they hadn’t been using that one.
Chris McClelland | Thu, May 14 2009
That’s terrible Britt. I have also seen my fair share of mergers in my time. It’s one of the reasons why I continue to deal with smaller banks.
They tend to have much better customer service, pay better APR, and don’t have as much internal problems as larger banks have.
Michael Bowler | Thu, May 14 2009
Totally agreed. Not only is that terrible, but it is also why I prefer a smaller bank too. M&T may be merging, but they are two small banks merging together to form a larger small bank that they promise will work even more efficiently. I’ve had no problems thus far, and am actually impressed with them. If I still see the same or better service, I’ll be a happy puppy.
SP | Wed, May 20 2009
Since we are talking about banks, I found this new bank, they are just establishing, it might be little off topic but I wanted to share with you. It`s called e3bank, they are raising funds to protect the environment and establishing based on sustainable society. I really don`t know what their interest rate will be:)
Michael Bowler | Wed, May 20 2009
I looked at their website and it looks good. I’ll keep my eye on them. Maybe I’ll do an article on them fairly soon when I’ve got some research down on them. Thanks for the comment.