The problem with online reviews

Jennifer McClelland | RSS | Thu, Dec 31 2009 | 0 Comments

I’m sitting in a hotel lobby this week writing posts. If you noticed last week the pitch was about Hotwire and Priceline. I was trying to book a trip. I was determined to find something good and didn’t want to take the risk with either of those websites. However, I just gave into it and booked something on the sites. I ended up at a pretty nice hotel in downtown St. Louis.

However, when I went to look at reviews on the internet about the hotel, the reviews were all bad. Some were bad for no reason, some were bad because the reviewer actually had a bad experience.

Now, here’s the problem I am having with places that have been reviewed on the internet, this particulary pertains to places on trip, hotel, and food review sites: People are more likely to complain than report a satisfactory experience. I am guilty of it: a lot of times, I end up writing about when something makes me angry or I am unhappy with a situation.

You will always have a few people who are going to report on how the situation was regardless of whether or not the experience was good; but more often people will complain than brag. Honestly, the entire situation isn’t very fair to the establishments.

For example, the hotel I’m staying at has particularly bad reviews. I believe on Yelp, this hotel is rated a 2 out of 5, which is not very good at all. It all has to do with the fact that there isn’t wireless internet for free in the rooms (which is stated on the hotel’s website and is fairly common knowledge in my opinion), parking isn’t free (but there aren’t many places in the downtown area that hae free parking), and the bathrooms are small.

I believe that most places should be given a fair chance and that you can’t go by what all the reviews are.

Related posts:
Federal Trade Commission decides how bloggers should disclose reviews
The Pitch – When Online Companies Rip You or Someone You know Off!

Tags: hotwire, yelp, bad experience