Top 25 “Customer Service Champs”
Jennifer McClelland | RSS | 1 CommentBusinessWeek for the week of March 2, has a featured story about the top 25 customer service companies.
The list, like all BusinessWeek (it seems) lists, was compiled by surveys. The magazine even states “our restults may differ from J.D. Power’s satisfaction rankings, which also considers quality, presentation, and price.”
They also award on a strange point system based on industry. For example, Starbucks didn’t make the list simply because none of its peers did well on surveys.
This just goes back to my point about the college rankings I wrote about the other day. I just think the way that BusinessWeek compiles its lists is flawed.
Anyway, topping the list is Amazon.com, followed by (in order) USAA insurance, Jaguar, Lexus, and the Ritz Carlton.
Other companies that were in the list were odd choices to me because I thought that customers would feel differently, or misplace their anger toward a company. T. Rowe Price made the list…
The Best Companies of 2009
Tags: t rowe price, strange point, ritz carlton
Chris | Wed, Mar 04 2009
The affiliations of these existing businesses somehow affects the accuracy of these so called “coveted lists” but in the long run, it’s the consumers that speaks who’s who and deserving.